Assuring good outcomes in a digital world

Online banking is fast becoming the norm and brings with it many benefits. However it is not without risk. How can firms ensure that customers are being best served by these new ways of transacting?

Our latest paper presents five key risks of digital that firms should be testing to assure good customer outcomes.

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Our Experts...

Sam Tattersall
Client Engagement Director

Sam has worked for retail banks, the ombudsman and has managed large scale remediation projects. He is an expert in financial services operations, adjudication and an advocate for Outcome Testing and Root Cause Analysis. Sam has developed innovative methodologies that test for fair customer outcomes and he is both robust and impartial in leading change.

Further Reading

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Digitalisation demands complaints excellence

05/03/2019 by

The way a firm handles a customer complaint can prove to be a key moment of […]

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The challenge for the Challengers

17/01/2019 by

Setting up a new bank requires significant upfront investment ahead of achieving scale; and one of […]

Read >

A new era for SIPPs?

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The Berkeley Burke court ruling has the potential to prompt increased regulatory action in the Self-invested […]

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