Assuring good outcomes in a digital world

Online banking is fast becoming the norm and brings with it many benefits. However it is not without risk. How can firms ensure that customers are being best served by these new ways of transacting?

Our latest paper presents five key risks of digital that firms should be testing to assure good customer outcomes.

Download now

Share this article:

Our Experts...

Sam Tattersall
Client Engagement Director

Sam has worked for retail banks, the ombudsman and has managed large scale remediation projects. He is an expert in financial services operations, adjudication and an advocate for Outcome Testing and Root Cause Analysis. Sam has developed innovative methodologies that test for fair customer outcomes and he is both robust and impartial in leading change.

Further Reading

Insurers and Appointed Representatives – W...

07/08/2018 by

In recent years the general insurance sector has thrived. The Appointed Representative (AR) Network model has […]

Managing the Unexpected

23/07/2018 by

Spikes in demand are inevitable, and often unexpected.  In recent years the financial services sector has […]

Insurance sector coming under more pressur...

30/05/2018 by

New rules and regulations affecting the insurance sector are already starting to exert pressure to put […]

Services

Latest Articles

Insurers and Appointed Representatives – W...

07/08/2018 by

In recent years the general insurance sector has thrived. The Appointed Representative (AR) Network model has […]

Read >

Managing the Unexpected

23/07/2018 by

Spikes in demand are inevitable, and often unexpected.  In recent years the financial services sector has […]

Read >

Assuring good outcomes in a digital world

22/06/2018 by

Online banking is fast becoming the norm and brings with it many benefits. However it is […]

Read >