Online banking is fast becoming the norm and brings with it many benefits. However it is not without risk. How can firms ensure that customers are being best served by these new ways of transacting?
Our latest paper presents five key risks of digital that firms should be testing to assure good customer outcomes.
Client Engagement Director
Sam has worked for retail banks, the ombudsman and has managed large scale remediation projects. He is an expert in financial services operations, adjudication and an advocate for Outcome Testing and Root Cause Analysis. Sam has developed innovative methodologies that test for fair customer outcomes and he is both robust and impartial in leading change.