Culture is measured by its outcomes

At RFS we believe firms which measure customer outcomes will lead the way in cultural transformation. Our latest paper explores the FCA’s views on financial service culture and how outcome testing can be a powerful agent for change.

Our latest paper explores the FCA views on culture in financial services and how outcome testing can be a potent agent for change.

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Our Experts...

Sam Tattersall
Client Engagement Director

Sam has worked for retail banks, the ombudsman and has managed large scale remediation projects. He is an expert in financial services operations, adjudication and an advocate for Outcome Testing and Root Cause Analysis. Sam has developed innovative methodologies that test for fair customer outcomes and he is both robust and impartial in leading change.

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RFS LISTED IN THE 2018 FT1000.

10/04/2018 by

RFS has been listed for a second successive year in the FT1000, the complete list of […]

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Culture is measured by its outcomes

by

At RFS we believe firms which measure customer outcomes will lead the way in cultural transformation. […]

Read >

Press Release: RFS acquires recruitment fi...

03/01/2018 by

Regulatory Finance Solutions Limited (RFS) has acquired City recruitment firm Essentia. The investment further enhances the […]

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