Current Opportunities

MORTGAGE PRODUCT DEVELOPER

RFS have a great Job opportunity for experienced contractors to join our Mortgage Product Design team in Halifax and/ or London.

What you will be doing:

  • We are currently investing heavily into a series of transformation work streams aimed at growing and developing our offering to the market.
  • As part of the overall Mortgage Value Stream, you will report to the Head of Customer Development, Mortgages who can contribute to exciting new product and proposition development across our residential and buy-to-let product range with a particular focus on the “first time buyers” demographic.

What we are looking for:

  • Subject matter expertise in new retail financial services product / proposition development experience
  • Subject matter knowledge of FCA regulations, including conduct risk, financial promotions and suitability
  • Experience of digital financial services propositions / product development
  • Innovative thinking and ability to capture and communicate ideas to a wide-ranging stakeholder set and audience
  • Adept communicator capable of winning hearts and minds of colleagues, stakeholders and customers
  • Project management (Agile / Scrum Master) skills would be advantageous but not essential
  • Pricing experience in a retail product development environment
  • Excellent commercial acumen to enable the creation of attractive, valuable and profitable products / propositions

Minimum contract duration would be 6 months with likely extension.

Day Rate: up to £700 depending on experience and seniority.

Based in London and/ or Halifax

Apply now for immediate consideration

**Due to the high volume of applications we will only be able to respond to successful candidates on this occasion. All applicants will be stored on file for future opportunities**

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PPI REVIEW CASE HANDLER

RFS have a great Job opportunity for experienced contractors to join our review team in Aylesbury.

What you will be doing:

  • Cross-checking and analysing of data held on various internal systems against a predetermined process to establish data validity
  • The full end to end Investigation and review of a range of complaints
  • Cleansing and uploading of data to relevant systems

What we are looking for:

  • Minimum of 12 months end to end complaint handling experience
  • Financial Services or Administrative background
  • Numerate, analytical with strong IT systems orientation
  • Excellent communication skills
  • Good Word and Excel skills
  • Professional, well-presented, motivated with a can-do attitude
  • Flexible and hungry to succeed

Minimum contract duration would be 12 months with likely extension.

Day Rate: £155

Based in Aylesbury

Apply now for immediate consideration

**Due to the high volume of applications we will only be able to respond to successful candidates on this occasion. All applicants will be stored on file for future opportunities**

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DATA ADMINISTARTOR (DATA GATHERER) – GLASGOW

About the role

Our client, a large corporate Financial Services firm, is looking for people to join the administrative support team on a PPI project.

This is a fantastic opportunity to gain experience with an established Financial Services firm, in a supportive and fast paced environment, with the scope to learn and develop skills.

  • Location: Glasgow
  • Rate: £110 per day
  • Start date: January start dates
  • Duration: 10 month contract

Training will be 14 weeks, after which, you will be given responsibility for managing assigned cases, supporting the resolution of complex regulatory risks and issues, in line with FCA objectives.

 

Duties include:

  • Research, gather and present data relevant to the customer complaint using in-house systems to log and allocate cases for review
  • Ensure the complaint handling process is complete and sufficient data has been gathered to ensure full investigation can be completed
  • Gather information to deadlines and quality standards whilst maintaining customer outcomes
  • Communicate with clients through written correspondence

 

Experienced required:

  • Ability to provide excellent customer service
  • Ability to identify opportunities to improve the customer experience
  • Experience of working to set personal performance standards and working with the team to contribute to customer outcomes
  • Highly organised and confident to use multiple banking systems
  • Driven to achieve targets and take ownership of workload
  • Meticulous attention to detail
  • Ability to work at high speed and accuracy
  • Excellent written skills
  • Fluent in the English language (as a requirement of part 7 of the immigration act – for the effective performance of a customer facing role)
  • Some experience in or knowledge of the Banking & Financial Services industries would be advantageous
View job

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