RFS is a specialist resourcing and regulatory management consultancy. We help clients do the right thing for their customers.
Objectively testing customer outcomes reveals gaps in policies and procedures that can become costly and cause reputational damage.
Managing complaints effectively is critical in delivering a good customer experience and high on the regulatory agenda.
Reviewing past customer cases must be done with high standards of customer care, ensuring fair outcomes and good conduct.
With RFS you get the benefit of our dedicated Project Management function. We ensure that you’re well supported from the outset through to project close.
From big data modelling to leaders in transformation our network extends to SMEs in every area of regulation and compliance.
International standards continue to evolve with the fourth European Money Laundering Directive being transposed into UK law in 2017, regardless of Brexit.
Customer outcomes are a critical indicator of conduct and culture. The regulator now expects firms to […]
The way a firm handles a customer complaint can prove to be a key moment of […]
Setting up a new bank requires significant upfront investment ahead of achieving scale; and one of […]