Sectors ⋮ Insurance
The UK insurance sector is the largest in Europe, third largest in the world and a critical part of the UK financial services market. Whilst Insurance not been subject to the same level of criticism as Retail Banking there are still thematic concerns about the fair treatment of customers.
The conflicts of interest inherent to broking, the rise of aggregator sites and complex terms and conditions all create risk. These factors can mean that customers end up with unsuitable and low value products. In addition complaint volumes are increasing particularly around personal product lines such as life, health travel and home.
RFS is expert in financial sector regulation, complaint handling and remediation. We can fulfil your requirement for highly professional specialist teams on a temporary basis, giving you the flexibility to manage unpredictable demand without the cost of retaining dedicated resource.
Our project delivery team can support you with the set-up of projects and take operational responsibility for achieving high levels of productivity, high standards of quality and continuous improvement. Most importantly we can monitor the drivers of conduct through outcome testing and root cause analysis to ensure that your customers are treated fairly.
- Complaints management
- Claims and remediation
- Outcome Testing
- Root Cause Analysis
- Managed back-office
- Policy administration
To find out about how RFS can help you please get in touch.Enquire