Services Conduct Strategy

Conduct risk is high on the regulatory agenda. Organisations must ensure that they are strategically aligned in achieving good customer outcomes. There must be a long term view that supports sustainable practices. People must be trained and motivated in the right way and policies and processes must be carefully calibrated.

RFS understands your challenges in getting conduct strategy right and is in a strong position to support you. The RFS management team has many years of combined experience of conducting business under regulation. This includes Director level expertise in the top retail banks, holding senior control functions (CF1, CF10 and CF11), managing the Risk Function of a large regulated firm and working directly for the ombudsman.

The RFS approach involves the right tools, the right analysis and the right reporting. We can help you to design and implement a practical conduct risk framework that identifies, assesses and manages your risk appetite. Management Information is re-framed with user friendly scorecards to create maximum utility from your business data. And Outcome Testing and Root Cause Analysis is used in a forensic way to anticipate risk and guard against it.

Many firms are reviewing how their current frameworks can achieve good outcomes as well as enable profitable business. With the cost of compliance continuing to rise, RFS aim to reduce your operational costs and promote initiatives that will save you from costly remediation, complaint handling and reputational damage.

To find out more about how RFS can help you with Conduct Risk Strategy please get in touch.