A new world for the insurance sector

The Insurance Distribution Directive (IDD) signals some subtle, but critical changes to the current day procedures. Our latest paper explores the key elements of IDD.

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Latest Articles

Good outcomes demand an external view

29/05/2019 by

Customer outcomes are a critical indicator of conduct and culture. The regulator now expects firms to […]

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Digitalisation demands complaints excellence

05/03/2019 by

The way a firm handles a customer complaint can prove to be a key moment of […]

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The challenge for the Challengers

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Setting up a new bank requires significant upfront investment ahead of achieving scale; and one of […]

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