Assuring good outcomes in a digital world

Online banking is fast becoming the norm and brings with it many benefits. However it is not without risk. How can firms ensure that customers are being best served by these new ways of transacting?

Our latest paper presents five key risks of digital that firms should be testing to assure good customer outcomes.

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Further Reading

Good outcomes demand an external view

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Customer outcomes are a critical indicator of conduct and culture. The regulator now expects firms to […]

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Latest Articles

Good outcomes demand an external view

29/05/2019 by

Customer outcomes are a critical indicator of conduct and culture. The regulator now expects firms to […]

Read >

Digitalisation demands complaints excellence

05/03/2019 by

The way a firm handles a customer complaint can prove to be a key moment of […]

Read >

The challenge for the Challengers

17/01/2019 by

Setting up a new bank requires significant upfront investment ahead of achieving scale; and one of […]

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