RFS

Assuring good outcomes in a digital world

James Nethercott
22/06/2018 by

Online banking is fast becoming the norm and brings with it many benefits. However it is not without risk. How can firms ensure that customers are being best served by these new ways of transacting?

Our latest paper presents five key risks of digital that firms should be testing to assure good customer outcomes.

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Further Reading

Good outcomes demand an external view

29/05/2019 by

Customer outcomes are a critical indicator of conduct and culture. The regulator now expects firms to […]

Digitalisation demands complaints excellence

05/03/2019 by

The way a firm handles a customer complaint can prove to be a key moment of […]

The challenge for the Challengers

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Setting up a new bank requires significant upfront investment ahead of achieving scale; and one of […]

Services

Outcome Testing

Outcome Testing

Objectively testing customer outcomes reveals gaps in policies and procedures that can become costly and cause reputational damage.
Complaints Management

Complaints Management

Managing complaints effectively is critical in delivering a good customer experience and high on the regulatory agenda.
Remediation

Remediation

Reviewing past customer cases must be done with high standards of customer care, ensuring fair outcomes and good conduct.
Project Management

Project Management

With RFS you get the benefit of our dedicated Project Management function. We ensure that you’re well supported from the outset through to project close.
Technical Resourcing

Technical Resourcing

From big data modelling to leaders in transformation our network extends to SMEs in every area of regulation and compliance.
Financial Crime & AML

Financial Crime & AML

International standards continue to evolve with the fourth European Money Laundering Directive being transposed into UK law in 2017, regardless of Brexit.

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Customer outcomes are a critical indicator of conduct and culture. The regulator now expects firms to […]

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The way a firm handles a customer complaint can prove to be a key moment of […]

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