Author: James Nethercott

What can Energy learn from Retail Banking?

18/03/2016 by

The Energy Supply Sector shares many characteristics with Retail Banking and may even be on a […]

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Vulnerable customers


The latest reports suggest that as many as 1 in 3 adults in the UK feel […]

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Is a final PPI storm coming?

07/01/2016 by

Events in 2015 have created a great deal of speculation around the future of PPI. Having […]

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Specialist Resourcing

RFS is connected to the largest UK wide network of Financial Services associates. Our specialists have worked across all areas from PPI to Investment Reviews and from Case Handler to Operations Director.

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Regulatory Consultancy

RFS has the skill and experience to help you navigate the regulatory landscape. We will help you interpret new features of regulation and determine what they mean for your conduct risk strategy, ensuring the right controls are implemented.

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Latest Articles

Good outcomes demand an external view

29/05/2019 by

Customer outcomes are a critical indicator of conduct and culture. The regulator now expects firms to […]

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Digitalisation demands complaints excellence

05/03/2019 by

The way a firm handles a customer complaint can prove to be a key moment of […]

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The challenge for the Challengers

17/01/2019 by

Setting up a new bank requires significant upfront investment ahead of achieving scale; and one of […]

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