RFS

Author: James Nethercott

FCA introduces new financial crime reporti...

26/09/2016 by

A report published last year by the Treasury and Home Office concluded that the size and […]

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What can Energy learn from Retail Banking?

18/03/2016 by

The Energy Supply Sector shares many characteristics with Retail Banking and may even be on a […]

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Vulnerable customers

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The latest reports suggest that as many as 1 in 3 adults in the UK feel […]

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Is a final PPI storm coming?

07/01/2016 by

Events in 2015 have created a great deal of speculation around the future of PPI. Having […]

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Specialist Resourcing

RFS is connected to the largest UK wide network of Financial Services associates. Our specialists have worked across all areas from PPI to Investment Reviews and from Case Handler to Operations Director.

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Regulatory Consultancy

RFS has the skill and experience to help you navigate the regulatory landscape. We will help you interpret new features of regulation and determine what they mean for your conduct risk strategy, ensuring the right controls are implemented.

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Services

Outcome Testing

Outcome Testing

Objectively testing customer outcomes reveals gaps in policies and procedures that can become costly and cause reputational damage.
Complaints Management

Complaints Management

Managing complaints effectively is critical in delivering a good customer experience and high on the regulatory agenda.
Remediation

Remediation

Reviewing past customer cases must be done with high standards of customer care, ensuring fair outcomes and good conduct.
Project Management

Project Management

With RFS you get the benefit of our dedicated Project Management function. We ensure that you’re well supported from the outset through to project close.
Technical Resourcing

Technical Resourcing

From big data modelling to leaders in transformation our network extends to SMEs in every area of regulation and compliance.
Financial Crime & AML

Financial Crime & AML

International standards continue to evolve with the fourth European Money Laundering Directive being transposed into UK law in 2017, regardless of Brexit.

Latest Articles

CBILS/BBLS – How Prepared are You?

12/10/2020 by

With early repayments and initial customer communications due as soon as January, how prepared are you […]

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The Landscape Post Covid

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While the real impact of COVID-19 has yet to play out, firms are now starting to […]

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Good outcomes demand an external view

29/05/2019 by

Customer outcomes are a critical indicator of conduct and culture. The regulator now expects firms to […]

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