Author: James Nethercott

FCA introduces new financial crime reporti...

26/09/2016 by

A report published last year by the Treasury and Home Office concluded that the size and […]

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What can Energy learn from Retail Banking?

18/03/2016 by

The Energy Supply Sector shares many characteristics with Retail Banking and may even be on a […]

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Vulnerable customers


The latest reports suggest that as many as 1 in 3 adults in the UK feel […]

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Is a final PPI storm coming?

07/01/2016 by

Events in 2015 have created a great deal of speculation around the future of PPI. Having […]

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Latest Articles

CBILS/BBLS – How Prepared are You?

12/10/2020 by

With early repayments and initial customer communications due as soon as January, how prepared are you […]

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The Landscape Post Covid


While the real impact of COVID-19 has yet to play out, firms are now starting to […]

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Good outcomes demand an external view

29/05/2019 by

Customer outcomes are a critical indicator of conduct and culture. The regulator now expects firms to […]

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