RFS

Values

Knowing our business

We value knowledge and expertise, both in regulation and resourcing and the other areas of business that mean we can be effective. We believe in lifelong learning and we support our people to develop.

Asking why

We’re always looking to improve and innovate. This means asking why we do things the way we do and considering new ways of working. Asking ‘why?’ also helps us to extend our knowledge and ensures nothing is overlooked.

Go getting

We set ourselves ambitious goals and strive to achieve them. We approach things with energy and purpose. We work hard to keep a positive attitude, to have fun and smile; even when working through challenges.

Working together

We appreciate that we can only achieve success together. We respect others and different points of view, and we’re quick to offer help. We consider the wider impact of our actions; on our colleagues, clients, suppliers and the community.

Services

Outcome Testing

Outcome Testing

Objectively testing customer outcomes reveals gaps in policies and procedures that can become costly and cause reputational damage.
Complaints Management

Complaints Management

Managing complaints effectively is critical in delivering a good customer experience and high on the regulatory agenda.
Remediation

Remediation

Reviewing past customer cases must be done with high standards of customer care, ensuring fair outcomes and good conduct.
Project Management

Project Management

With RFS you get the benefit of our dedicated Project Management function. We ensure that you’re well supported from the outset through to project close.
Technical Resourcing

Technical Resourcing

From big data modelling to leaders in transformation our network extends to SMEs in every area of regulation and compliance.
Financial Crime & AML

Financial Crime & AML

International standards continue to evolve with the fourth European Money Laundering Directive being transposed into UK law in 2017, regardless of Brexit.

Latest Articles

Good outcomes demand an external view

29/05/2019 by

Customer outcomes are a critical indicator of conduct and culture. The regulator now expects firms to […]

Read >

Digitalisation demands complaints excellence

05/03/2019 by

The way a firm handles a customer complaint can prove to be a key moment of […]

Read >

The challenge for the Challengers

17/01/2019 by

Setting up a new bank requires significant upfront investment ahead of achieving scale; and one of […]

Read >

View all articles