There is little doubt that the number of UK adults who could be identified as vulnerable customers will rise due to the COVID-19 Pandemic.
Financial services firms must look closely at how they are managing vulnerable customers to ensure that they have the right processes in place and that their people have the right skills to perform effectively.
With early repayments and initial customer communications due as soon as January, how prepared are you […]
While the real impact of COVID-19 has yet to play out, firms are now starting to […]
Customer outcomes are a critical indicator of conduct and culture. The regulator now expects firms to […]
There is little doubt that the number of UK adults who could be identified as vulnerable […]
Read >With early repayments and initial customer communications due as soon as January, how prepared are you […]
Read >While the real impact of COVID-19 has yet to play out, firms are now starting to […]
Read >