RFS is a specialist resourcing and regulatory management consultancy. We help clients do the right thing for their customers.
On Thursday 15th the FCA published their business plan for 2021/22. While many of the priorities from previous plans follow, the tone is of a more assertive regulator who still expects firms to be resilient and focused on customer outcomes.
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There is little doubt that the number of UK adults who could be identified as vulnerable […]
With early repayments and initial customer communications due as soon as January, how prepared are you […]
While the real impact of COVID-19 has yet to play out, firms are now starting to […]
Objectively testing customer outcomes reveals gaps in policies and procedures that can become costly and cause reputational damage.
Managing complaints effectively is critical in delivering a good customer experience and high on the regulatory agenda.
Reviewing past customer cases must be done with high standards of customer care, ensuring fair outcomes and good conduct.
With RFS you get the benefit of our dedicated Project Management function. We ensure that you’re well supported from the outset through to project close.
From big data modelling to leaders in transformation our network extends to SMEs in every area of regulation and compliance.
International standards continue to evolve with the fourth European Money Laundering Directive being transposed into UK law in 2017, regardless of Brexit.
On Thursday 15th the FCA published their business plan for 2021/22. While many of the priorities […]