Futureproofing the retail bank

From regtech to cyber crime; digital is now a standing item at boardrooms across the country, but why?

RFS Strategy Director, Anthony Howitt, explores how the digital revolution is providing opportunity and threat, in equal measure, to the retail banking industry.

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Further Reading

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Good outcomes demand an external view

29/05/2019 by

Customer outcomes are a critical indicator of conduct and culture. The regulator now expects firms to […]

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Digitalisation demands complaints excellence

05/03/2019 by

The way a firm handles a customer complaint can prove to be a key moment of […]

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The challenge for the Challengers

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Setting up a new bank requires significant upfront investment ahead of achieving scale; and one of […]

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