RFS

Archive

Good outcomes demand an external view

29/05/2019 by

Customer outcomes are a critical indicator of conduct and culture. The regulator now expects firms to […]

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Digitalisation demands complaints excellence

05/03/2019 by

The way a firm handles a customer complaint can prove to be a key moment of […]

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The challenge for the Challengers

17/01/2019 by

Setting up a new bank requires significant upfront investment ahead of achieving scale; and one of […]

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A new era for SIPPs?

15/11/2018 by

The Berkeley Burke court ruling has the potential to prompt increased regulatory action in the Self-invested […]

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Vulnerable Customers: Are you getting it r...

30/10/2018 by

Organisations are now being asked to assess, identify and take action in response to customer vulnerability; […]

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A new world for the insurance sector

02/10/2018 by

The Insurance Distribution Directive (IDD) signals some subtle, but critical changes to the current day procedures. […]

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Specialist Resourcing

RFS is connected to the largest UK wide network of Financial Services associates. Our specialists have worked across all areas from PPI to Investment Reviews and from Case Handler to Operations Director.

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Regulatory Consultancy

RFS has the skill and experience to help you navigate the regulatory landscape. We will help you interpret new features of regulation and determine what they mean for your conduct risk strategy, ensuring the right controls are implemented.

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Services

Outcome Testing

Outcome Testing

Objectively testing customer outcomes reveals gaps in policies and procedures that can become costly and cause reputational damage.
Complaints Management

Complaints Management

Managing complaints effectively is critical in delivering a good customer experience and high on the regulatory agenda.
Remediation

Remediation

Reviewing past customer cases must be done with high standards of customer care, ensuring fair outcomes and good conduct.
Project Management

Project Management

With RFS you get the benefit of our dedicated Project Management function. We ensure that you’re well supported from the outset through to project close.
Technical Resourcing

Technical Resourcing

From big data modelling to leaders in transformation our network extends to SMEs in every area of regulation and compliance.
Financial Crime & AML

Financial Crime & AML

International standards continue to evolve with the fourth European Money Laundering Directive being transposed into UK law in 2017, regardless of Brexit.