RFS

Archive

Managing the Unexpected

23/07/2018 by

Spikes in demand are inevitable, and often unexpected.  In recent years the financial services sector has […]

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Assuring good outcomes in a digital world

22/06/2018 by

Online banking is fast becoming the norm and brings with it many benefits. However it is […]

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Insurance sector coming under more pressur...

30/05/2018 by

New rules and regulations affecting the insurance sector are already starting to exert pressure to put […]

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1000 Companies to Inspire Britain

20/05/2018 by

RFS has been listed for a second year in the London Stock Exchange Group Report, 1,000 […]

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RFS LISTED IN THE 2018 FT1000.

10/04/2018 by

RFS has been listed for a second successive year in the FT1000, the complete list of […]

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Culture is measured by its outcomes

by

Our latest paper explores the FCA views on culture in financial services and how outcome testing can be a potent agent for change.

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Specialist Resourcing

RFS is connected to the largest UK wide network of Financial Services associates. Our specialists have worked across all areas from PPI to Investment Reviews and from Case Handler to Operations Director.

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Regulatory Consultancy

RFS has the skill and experience to help you navigate the regulatory landscape. We will help you interpret new features of regulation and determine what they mean for your conduct risk strategy, ensuring the right controls are implemented.

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Services

Outcome Testing

Outcome Testing

Objectively testing customer outcomes reveals gaps in policies and procedures that can become costly and cause reputational damage.
Complaints Management

Complaints Management

Managing complaints effectively is critical in delivering a good customer experience and high on the regulatory agenda.
Remediation

Remediation

Reviewing past customer cases must be done with high standards of customer care, ensuring fair outcomes and good conduct.
Project Management

Project Management

With RFS you get the benefit of our dedicated Project Management function. We ensure that you’re well supported from the outset through to project close.
Technical Resourcing

Technical Resourcing

From big data modelling to leaders in transformation our network extends to SMEs in every area of regulation and compliance.
Financial Crime & AML

Financial Crime & AML

International standards continue to evolve with the fourth European Money Laundering Directive being transposed into UK law in 2017, regardless of Brexit.