RFS

Archive

Fair Treatment of Long Standing Customers

11/04/2016 by

The FCA thematic review of the treatment of long standing customers in the insurance market has […]

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What can Energy learn from Retail Banking?

18/03/2016 by

The Energy Supply Sector shares many characteristics with Retail Banking and may even be on a […]

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Vulnerable customers

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The latest reports suggest that as many as 1 in 3 adults in the UK feel […]

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New European directive adds burden

07/01/2016 by

In June 2017 the Fourth European Money Laundering Directive (MLD4) becomes mandated in the UK. MLD4 […]

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MPI still fails to deliver

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The FCA recently re-visited the Mobile Phone Insurance market to assess whether firms had implemented their […]

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Is a final PPI storm coming?

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Events in 2015 have created a great deal of speculation around the future of PPI. Having […]

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Specialist Resourcing

RFS is connected to the largest UK wide network of Financial Services associates. Our specialists have worked across all areas from PPI to Investment Reviews and from Case Handler to Operations Director.

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Regulatory Consultancy

RFS has the skill and experience to help you navigate the regulatory landscape. We will help you interpret new features of regulation and determine what they mean for your conduct risk strategy, ensuring the right controls are implemented.

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Services

Outcome Testing

Outcome Testing

Objectively testing customer outcomes reveals gaps in policies and procedures that can become costly and cause reputational damage.
Complaints Management

Complaints Management

Managing complaints effectively is critical in delivering a good customer experience and high on the regulatory agenda.
Remediation

Remediation

Reviewing past customer cases must be done with high standards of customer care, ensuring fair outcomes and good conduct.
Project Management

Project Management

With RFS you get the benefit of our dedicated Project Management function. We ensure that you’re well supported from the outset through to project close.
Technical Resourcing

Technical Resourcing

From big data modelling to leaders in transformation our network extends to SMEs in every area of regulation and compliance.
Financial Crime & AML

Financial Crime & AML

International standards continue to evolve with the fourth European Money Laundering Directive being transposed into UK law in 2017, regardless of Brexit.