Organisations are now being asked to assess, identify and take action in response to customer vulnerability; a condition that is variable, transient and not easily detected. Getting this right is a puzzle of some proportion.
With no industry best practice firms are learning as they go. The right checking, monitoring and testing is critical; yet many operational managers admit they could be doing more.
RFS propose that firms ask two questions, on which a framework can be built that ensures good outcomes for vulnerable customers.
Download and read the full paper.
There is little doubt that the number of UK adults who could be identified as vulnerable […]
With early repayments and initial customer communications due as soon as January, how prepared are you […]
While the real impact of COVID-19 has yet to play out, firms are now starting to […]
There is little doubt that the number of UK adults who could be identified as vulnerable […]
Read >With early repayments and initial customer communications due as soon as January, how prepared are you […]
Read >While the real impact of COVID-19 has yet to play out, firms are now starting to […]
Read >