The issue of vulnerable customers is still high on the regulatory agenda. The Vulnerability Task Force, set up last year, continue their work to promote better understanding whilst firms work hard to understand what ‘good’ looks like.
OP8, an Occasional Paper on the management of vulnerable customers remains the most current reference. Download our report on what firms need to know about OP8 and what’s needed to start taking a more vulnerable customer centric approach.
Regulatory Finance Solutions Limited (RFS) has now joined forces with BDO LLP to extend capability for […]
On Thursday 15th the FCA published their business plan for 2021/22. While many of the priorities […]
There is little doubt that the number of UK adults who could be identified as vulnerable […]
Regulatory Finance Solutions Limited (RFS) has now joined forces with BDO LLP to extend capability for […]
Read >On Thursday 15th the FCA published their business plan for 2021/22. While many of the priorities […]
Read >There is little doubt that the number of UK adults who could be identified as vulnerable […]
Read >